Mastering Excellence: Strategic Quality Management and Business Improvement Techniques

Participants will learn by active participation during the training course through critical debate, the sharing of experiences and looking at cases and exercises that will bring a practical understanding to the concepts of Strategic Quality Management & Business Improvement. This will include the opportunity to relate the learning to “real life” issues in their own organization and their own experiences.

By the end of this training course, you will learn to:

• Develop high-level knowledge and  a critical awareness of current Strategic Quality Management issues
• Design, develop and plan organizational processes, systems and frameworks to ensure that the organisation understands, addresses, delivers, monitors and maintains value as seen by the customers through its products or services
• Recognize what is, and where is, the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
• Apply specific business improvement approaches and quality tools to deliver targeted business objectives
• Maximise customer value within your organizational processes and minimize inherent process and product variation
• Engage your people in the improvement process

This Gulf Rowad 10-Day Mastering Excellence: Strategic Quality Management and Business Improvement Techniques training course is suitable to a wide range of professionals but will greatly benefit:

• Business managers
• Team leaders
• Quality Management specialists
• Operations, customer service & change management personnel
• High potential individuals earmarked for future leadership roles

Organisational Impact

The organisation will benefit from this training course in the following ways:

• Improved understanding and critical debate concerning Strategic Quality Management and Business Improvement and Quality Techniques across the whole organization
• Develop change agents to recognize, prioritize and address quality  management and business improvement  issues
• Basis for organizational leaders to focus effectively on value to customers and address current gaps
• Opportunity to improve processes to maximise consistency and value to customers through products and services
• Developing staff confidence and competence in business improvement activities
• Building an organizational momentum for developing and deploying Business Improvement and Quality Techniques

Personal Impact

By the end of this training course, the participants will gain the following,

• Increased awareness, understanding and implementation skills in relation to Strategic Quality Management and key recognized best practice improvement and quality management tools, techniques and approaches
• Development as change agents able to recognize, prioritize and address specific quality  management  issues and the needs for business and quality improvement
• Build leadership skills to engage and equip the people in the organisation to act  strategically about Quality and contribute to improvement
• An understanding of the potential for their personal contribution in assisting the organisation apply best practice improvement and quality management tools, techniques and approaches
• Knowledge and critical insight into the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
• Facilitate their personal, academic and professional development