Mastering Excellence: Strategic Quality Management and Business Improvement Techniques - Virtual Learning
Course Methodology
Participants will learn by active participation during the training course through critical debate, the sharing of experiences and looking at cases and exercises that will bring a practical understanding to the concepts of Strategic Quality Management & Business Improvement. This will include the opportunity to relate the learning to “real life” issues in their own organization and their own experiences.
Course Objectives
By the end of this training course, you will learn to:
- Develop high-level knowledge and a critical awareness of current Strategic Quality Management issues
- Design, develop and plan organizational processes, systems and frameworks to ensure that the organisation understands, addresses, delivers, monitors and maintains value as seen by the customers through its products or services
- Recognize what is, and where is, the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
- Apply specific business improvement approaches and quality tools to deliver targeted business objectives
- Maximise customer value within your organizational processes and minimize inherent process and product variation
- Engage your people in the improvement process
Target Audience
This Gulf Rowad 10-Day Mastering Excellence: Strategic Quality Management and Business Improvement Techniques training course is suitable to a wide range of professionals but will greatly benefit:
- Business managers
- Team leaders
- Quality Management specialists
- Operations, customer service & change management personnel
- High potential individuals earmarked for future leadership roles
Target Competencies
Organisational Impact
The organisation will benefit from this training course in the following ways:
- Improved understanding and critical debate concerning Strategic Quality Management and Business Improvement and Quality Techniques across the whole organization
- Develop change agents to recognize, prioritize and address quality management and business improvement issues
- Basis for organizational leaders to focus effectively on value to customers and address current gaps
- Opportunity to improve processes to maximise consistency and value to customers through products and services
- Developing staff confidence and competence in business improvement activities
- Building an organizational momentum for developing and deploying Business Improvement and Quality Techniques
Personal Impact
By the end of this training course, the participants will gain the following,
- Increased awareness, understanding and implementation skills in relation to Strategic Quality Management and key recognized best practice improvement and quality management tools, techniques and approaches
- Development as change agents able to recognize, prioritize and address specific quality management issues and the needs for business and quality improvement
- Build leadership skills to engage and equip the people in the organisation to act strategically about Quality and contribute to improvement
- An understanding of the potential for their personal contribution in assisting the organisation apply best practice improvement and quality management tools, techniques and approaches
- Knowledge and critical insight into the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
- Facilitate their personal, academic and professional development
Course Outline
Quality Management – Where it Comes from & What it Does
- The history of Quality
- The place of Quality Assurance & Control
- The origins and purpose of Quality Management
- The meaning of Total Quality Management
- Quality Management Systems
- Organizational Excellence & the major Excellence Models
The Strategic Quality Management Gap
- The roles of Quality Management within the organization
- Hoshin planning
- What Quality Management does not usually address
- The needs for Strategic Quality Management
- Doing an organizational gap analysis
- How do we close the gaps?
Understanding Strategy
- The meaning of strategy
- What is organizational strategy?
- The organization’s strategy function
- Mintzberg's 10 Schools of Strategic Thought
- Developing Strategic Quality Management
- Creating a Strategy Map
The Key Components of Strategic Quality Management
- Focus on Customer value
- Leadership
- The Strategic Quality Management System
- Strategic quality planning
- Culture, people’s participation and partnership
- Information management, improvement and managing change
Changing Your Focus
- What needs to be done & how
- Building a plan
- Implementation
- Addressing the Challenges, ‘If I was you, I wouldn’t start from here’
- Course Review
What is Business Improvement?
- Identifying the potential for business improvement
- The role of Quality
- Continuous Improvement
- Total Quality Management
- Project by project improvement
- Benchmarking
Key Business Improvement Approaches & Quality Tools
- Organisational Excellence
- Kaizen
- Process Improvement & Teamwork
- What is the Lean Enterprise?
- Applying the 5 or 6 Lean Principles
- Theory of Constraints
Becoming Lean
- Value Stream Mapping
- The 7 or 8 Wastes
- The 5 or 6 S approach
- Simulation Exercise – Why are we inefficient?
- Simulation Exercise – How do we improve?
- Simulation Exercise – Lessons learnt
Lean Six Sigma
- The convoluted origins
- The Six Sigma/Lean Six Sigma package
- The Lean Six Sigma toolkit
- Making sense of a process and associated data
- LSS Project Management
- The ISO 18404 & ISO 13053 International Standards
People in Improvement
- The need for Cultural change
- Leadership for change
- Creative thinking tools
- Need for a management system for business improvement
- Review of training course
2026 Schedule & Fees
| Date | City | Language | Price | Action |
|---|---|---|---|---|
| 28 Jun - 02 Jul, 2026 | Online | English | USD 2,000 | Book |
| 28 Jun - 02 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 05 Jul - 09 Jul, 2026 | Online | English | USD 2,000 | Book |
| 05 Jul - 09 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 12 Jul - 16 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 12 Jul - 16 Jul, 2026 | Online | English | USD 2,000 | Book |
| 19 Jul - 23 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 19 Jul - 23 Jul, 2026 | Online | English | USD 2,000 | Book |
| 26 Jul - 30 Jul, 2026 | Online | English | USD 2,000 | Book |
| 26 Jul - 30 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 02 Aug - 06 Aug, 2026 | Online | English | USD 2,000 | Book |
| 02 Aug - 06 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 09 Aug - 13 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 09 Aug - 13 Aug, 2026 | Online | English | USD 2,000 | Book |
| 16 Aug - 20 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 16 Aug - 20 Aug, 2026 | Online | English | USD 2,000 | Book |
| 23 Aug - 27 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 23 Aug - 27 Aug, 2026 | Online | English | USD 2,000 | Book |
| 30 Aug - 03 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 30 Aug - 03 Sep, 2026 | Online | English | USD 2,000 | Book |
| 06 Sep - 10 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 06 Sep - 10 Sep, 2026 | Online | English | USD 2,000 | Book |
| 13 Sep - 17 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Sep - 17 Sep, 2026 | Online | English | USD 2,000 | Book |
| 20 Sep - 24 Sep, 2026 | Online | English | USD 2,000 | Book |
| 20 Sep - 24 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 27 Sep - 01 Oct, 2026 | Online | English | USD 2,000 | Book |
| 27 Sep - 01 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 04 Oct - 08 Oct, 2026 | Online | English | USD 2,000 | Book |
| 04 Oct - 08 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 11 Oct - 15 Oct, 2026 | Online | English | USD 2,000 | Book |
| 11 Oct - 15 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 18 Oct - 22 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 18 Oct - 22 Oct, 2026 | Online | English | USD 2,000 | Book |
| 25 Oct - 29 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 25 Oct - 29 Oct, 2026 | Online | English | USD 2,000 | Book |
| 01 Nov - 05 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 01 Nov - 05 Nov, 2026 | Online | English | USD 2,000 | Book |
| 08 Nov - 12 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 08 Nov - 12 Nov, 2026 | Online | English | USD 2,000 | Book |
| 15 Nov - 19 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 15 Nov - 19 Nov, 2026 | Online | English | USD 2,000 | Book |
| 22 Nov - 26 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 22 Nov - 26 Nov, 2026 | Online | English | USD 2,000 | Book |
| 29 Nov - 03 Dec, 2026 | Online | English | USD 2,000 | Book |
| 29 Nov - 03 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 06 Dec - 10 Dec, 2026 | Online | English | USD 2,000 | Book |
| 06 Dec - 10 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Dec - 17 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Dec - 17 Dec, 2026 | Online | English | USD 2,000 | Book |
| 20 Dec - 24 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 20 Dec - 24 Dec, 2026 | Online | English | USD 2,000 | Book |
| 27 Dec - 31 Dec, 2026 | Online | English | USD 2,000 | Book |
| 27 Dec - 31 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
Face to Face Courses
We can customize this training course for you!
At Al Mawred, we offer customizable courses designed to fit your specific needs. Whether it's refining technical practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
Request for In-House TrainingReady to advance your career?
Join thousands of professionals who have already enhanced their skills with Al Mawred.
Register for this course