Mastering Conflict Management and Resolution

This training course uses adult learning techniques to provide maximum understanding, comprehension and retention of information and the ability to apply knowledge and skills back in the organisation. As well as printed material, the use of academic research, commercial case studies, and video material, participants will be encouraged to discuss practical issues of conflict and dispute resolution with colleagues. At this level, they will be expected to take an active part in solo, paired and group exercises and in this professional and confidential space, encouraged to both share their own practical experiences and learn from the understanding of peers.

By the end of this Mastering Conflict Management and Resolution training course, participants will be able to:

• Understand the potential causes and role of conflict in their organisations
• Understand the conflict lifecycle and assess the dispute process
• Build and promote harmony, inclusivity, and collaborative practices, across organisations to alleviate disputes and dispute escalations
• Implement effective conflict resolution plans and actions, define metrics for success and effectiveness
• Apply proven tools of psychology and negotiation to manage conflicts
• Understand and better manage personal dynamics, stress and change

This Gulf Rowad Mastering Conflict Management and Resolution training course is suitable to a wide range of professionals but will greatly benefit leaders managing change, working across the organisation, but in particular:

• Senior Management and Directors, leading organisational change
• Human Resources and Change Managers, managing change initiatives
• Senior Project Managers, coordinating complex teams and projects
• Procurement specialists, managing valuable supplier relationships
• Sales, Marketing, PR and Operational specialists, managing partnerships