IT Demand Management in the Modern Environment

This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. Participants will gain detailed knowledge by active participation in this training course & group discussions. Delivery will be by presentation, group syndicate investigations, training DVD and interactive seminars.

By the end of this training course, participants will be able to:

• Understand and define service design in planning and optimization and lifecycle context
• Define processes across the service lifecycle pertaining to the  Capacity management
• Understand  Availability management as a capability to realize successful service design
• Define IT service continuity management as a capability to support business continuity management
• Implement Information security management as part of the overall corporate governance framework
• Define Planning, protection and optimization roles and responsibilities
• Appreciate Technology and implementation considerations
• Consider appropriate organizational roles and commercial considerations

This training course has been designed for senior executives, technical engineers and architects, business analysts and those involved in the technology, application development, risk mitigation and importantly marketing and sales people involved in product development sales and marketing.

This Gulf Rowad IT Demand Management in the Modern Environment training course is suitable to a wide range of professionals but will greatly benefit:

• Capacity Manager
• Availability Manager
• Change Management Personnel
• Security Administrators
• Applications Support Staff
• IT Operations Manager
• Network Control and Operation Personnel
• Business Continuity Manager
• Security Manager
• Service Portfolio Manager
• Supplier Relationship Manager