Mediation Skills forTeam Leaders and Managers

This Mediation Skills for Team Leaders and Managers training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

This includes highly interactive tutor-led group discussions, syndicated exercises, case studies and role-playing in a realistic dispute resolution scenario. A formal framework is built around the delegates' current knowledge and they are encouraged to re-discover and share their knowledge and experiences. Delegates will be encouraged to develop both their communication and mediation skills to increase the value for money provided to their employer.

At the end of this Mediation Skills for Team Leaders and Managers training course, you will have the foundation you need in order to:

• Lead teams more effectively and harmoniously towards achieving results
• Align staff members through a better understanding of each other's opinions and standpoints when addressing difficult situations.
• Use listening and other effective communication skills when preventing the escalation of disputes
• Forge deeper connections with members of your team who perhaps differing opinions
• Provide support to those who are struggling to reach decisions

This Gulf Rowad Mediation Skills for Team Leaders and Managers training course is suitable to a wide range of professionals but will greatly benefit new and experienced team leaders and managers who wish to bring their personalities and abilities into their leadership roles to inspire and facilitate their teams’ best performance, helping them to overcome conflict and disagreement within a trusting environment. Anyone who finds themselves having to deal with disputes and engaging with parties in a mediation role.

Organisational Impact

Organisations will benefit directly from sending their clients on this training course in the following ways:

• As a result of mediation interventions managers will be able to encourage individuals to make better decisions and have which will result in more effective solutions being found.
• As serious disputes can be internally resolved using mediation there will be a financial saving by not having to engage external organisations to provide arbitration and litigation services
• There is likely to be a reduction in downtime due to effective handling disputes and prevention of them escalating.
• Staff will become more empowered to handle disagreements and disputes themselves rather than allowing them to escalate.
• Staff morale will be improved as there will be skills at management level to deal effectively with disagreements and disputes.

Personal Impact

Participants will gain personal benefit from this training course by enhancing their leadership and management skills in the area of mediation in the following ways:

• Managers will have an improved skill set especially in the area of mediation
• staff and managers alike will feel more empowered to handle disputes and disagreements earlier therefore allowing them to become more productive.
• Team leaders and managers will gain confidence in their ability 2 act as a facilitator when intervening in disputes.
• Participants will have received reflection on their natural style of managing and leading teams enabling them to make better choices for the future.
• Participants will have improved levels of emotional intelligence when dealing with others.