Quality Assurance and Management System

This training course is highly interactive and delegates will have to opportunity to use case study materials and exercises that will bring a practical understanding to the concepts of quality assurance and management. This will include the opportunity to relate the learning to “real life” issues in their own organization and their experience as customers themselves.

In addition to learning the essential requirements of a quality management system, participants will enjoy a highly participative part of this training course designed to enable them to practice audit techniques though participative role play.

By the end of this training course, delegates will be able to:

• Be aware of the history of quality assurance and standardization and state different models and frameworks for quality assurance
• Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
• Appreciate methods for identifying and improving interaction in business processes including the benefits of the PDCA approach
• Understand the importance of risk based thinking in a quality management systems and awareness of organizational context and what is means in a quality management system
• Understand some of the practical requirements of management systems auditing and state the benefits of audit in a quality management system including practicing audit techniques

• Department Managers
• Team Supervisors
• Human Resources Managers
• Finance Professionals who want to know more about Quality Assurance
• Finance Audit Professionals who want to understand more about Management Systems Auditing

Organisational Impact

• Improved understanding of the role quality assurance has across the whole organization
• A shared organizational vision for promoting quality assurance
• Use of quality systems in selecting and controlling contractors and outsourcing
• Improved intra / inter departmental communication effectiveness
• Benefits of developing effective management systems to:
  • Improve employee morale and cooperation
  • Increase profitability
  • Enhance planning, quality assurance and quality control measures
  • Improve leadership and team building skills

Personal Impact

• An increased appreciation of their role in helping their organization achieve improved quality assurance and control
• Enhanced leadership and team building skills required to enhance their career
• Improved active listening and questioning skills
• Improved problem solving and thinking skills